192.com Reviews

504  •  Average
TrustScore 3 out of 5

3.1

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Rated 5 out of 5 stars

Duplicated order

I inadvertently managed to order the same background report twice. I noticed straight away and only opened one of them. I requested a refund for the duplicate and received an email within 5 minutes saying that the refund had been processed.

Date of experience: 16 April 2024

Rated 5 out of 5 stars

Great service

Quick to answer phone, very personable and quick to resolve query.

Date of experience: 26 April 2024

Rated 4 out of 5 stars

Refund

Searches are sometimes not clear but company offered a refund for unsatisfactory search result.

Date of experience: 22 April 2024

Rated 1 out of 5 stars

I have just spent £20 on credits

I have just spent £20 on credits. All credits used to view one item, with no information on it.
I understand you take a risk with Information not being available.. But this is a scam it has taken all my credits and I only clicked once. I will be expecting a refund very unfair.
Furthermore I have just checked once your out of credits you can search for free, but buy credits and it will take them to do the same search and not click on anything. I'm appauled!

Date of experience: 05 April 2024

Reply from 192.com

Dear Customer, The credits allow you to search for the records provided from the Open Electoral Roll, Business records, County Court Judgments (CCJ), Insolvency data, and Mortality data.

The credit is used when you enter a name and location and press search. An additional credit will then be used if you click on anything else within that search ie CCJ, Insolvency Check, Mortality Check, Director link or other occupant, as these are classed as new searches and another credit is used.
If you click to view the Property Ownership Verification to check if a person is/has been the owner of the property that was searched, then we do advise that 2 credits will be used to view this data.
We do explain all of this under the Help pages prior to and after purchasing credits.

There is a credit warning function that (unless switched off by the user) alerts customers every time they are going to use credits.

We also offer '20 FREE' Directory Enquiry searches per day to search for a telephone number; this search can be only be made by entering a name and location.
Credits are required if you wish to search for the premium records which include names and address provided from the Open Electoral Roll and Companies House, Insolvency data and Mortality data.
If we can offer any further help, please email feedback@192.com.
Thanks.

Rated 1 out of 5 stars

CREDITS

I paid for the first time for 6 credits.I used the first
one to look at the record I wanted then continued browsing not understanding I was using up credits
as I went on for the next five I looked at as other users have found.Tried to send an email to
192 which was accepted then rejected
by their postmaster about this.Just wasted nearly £15 on getting what turned out to be the wrong address,I have had a reply today which did not address the issue.

Date of experience: 12 March 2024

Reply from 192.com

Dear Rod, The records we display on 192.com are provided from the open electoral roll and show a name, address and year a person was registered to vote at that address. If a current record isn’t shown it means the person had opted off the open electoral roll with their council. We do explain this in more detail under the FAQ’s on the Help pages.

The credit is used when you enter a name and location and press search. An additional credit is used if you click on anything else within that search ie CCJ, Insolvency Check, Mortality Check, Director link or other occupant then this is a new search and another credit is used. If you click to view the Property Ownership Verification to check if a person is/has been the owner of the property that was searched, then we do advise that 2 credits will be used to view this data.
We are sorry that you have not been happy with the 192.com product, so please email us at feedback@192.com and we will be happy to look at your account.
Thanks.

Hello, please can you contact us through our email address feedback@192.com and put 'Trustpilot' in the subject line and we will be happy to look into this for you. Thanks.

Rated 5 out of 5 stars

This really is the best place to find…

This really is the best place to find people. I have tried and used several. And, on the ONE occasion I needed help, the guys were quick and helpful. What more could one ask?

Date of experience: 09 April 2024

Rated 5 out of 5 stars

Great customer service. I signed up and bought credits on…

I signed up and bought credits on behalf of a friend abroad trying to locate someone in the UK. They then found the person and so as I had not yet used the 192 service I emailed to request cancellation and refund. Received very prompt refund, so very happy. Cannot comment on the service otherwise but seems they have good customer service.

Date of experience: 07 February 2024

Rated 1 out of 5 stars

Do not go near this company

Do not go near this company. I have written twice to this company requesting a refund. They gave me an address for a friend i was looking for that did not live and had never lived there. For that they charged me £19.14 and said they could not find anyone with my e/ mail address even though i provided them with the payment details. Scam Scam Scam

Date of experience: 15 February 2024

Reply from 192.com

Hello Tina, The records we display on 192.com are provided from the open electoral roll and show a name, address and year a person was registered to vote at that address.
This means we will show previous/historic electoral roll data provided to us over the years.
If a record isn’t shown, it means that the person(s) concerned had opted off the open electoral roll when canvassed by their local council. Our Help pages explain this in more detail before and after registering to use our services. Your account shows that you have started to use the service and also disputed the payment once it had been made.
We do advise prior to and after registering an account that we don’t offer refunds once the service starts. We have checked your account and it shows that the payment has now been refunded back for you. Thanks.

Rated 1 out of 5 stars

Don't mention plus vat

Don't mention plus vat, only saw in the invoice additional £8, £38 seems a lot more than £30. Also charging for info you can get on property websites of when properties last sold

Date of experience: 31 December 2023

Reply from 192.com

Hello Teresa,
When you select the product you wish to purchase, the price breakdown is shown on each page before a payment is made. The final payment price is also shown in a breakdown, before you confirm your payment.
We now provide Property Ownership data for an address. We do advise that there is a fee to view this data after entering the postcode of the property you wish to view. This is shown on the link found on the 192.com Homepage - https://www.192.com/places/owners-occupants-lookup/
We also display last sold prices for free on our site. This can be found under the Places link.
If we can offer any further help, please email feedback@192.com. Thanks.

Rated 1 out of 5 stars

More clarity needed on pricing and extremely short shelf life of credits

Not clear at all when purchasing credits that they only have a very limited life, just a month in some cases. Also not clear that VAT is charged on top. Minimum purchase of 6 credits makes it a *very* expensive way of confirming an address. They have very reluctantly issued a refund for expired credits but because I paid using PayPal I have been charged a fee to get the refund. Very poor business practice. AVOID unless you enjoy throwing money away. Judging by the number of other 1* reviews I’m not the only one who is disappointed by this “service”

Date of experience: 16 October 2023

Reply from 192.com

Our records show that you purchased a product from us in February 2023, and as stated in our Terms and Conditions (4.1.1), the product purchased was valid to use within one month of the purchasing date. This validity period is also mentioned on the product selection page.

When you contacted our customer service team earlier in the month, the service agent you spoke to, as a gesture of goodwill, reinstated the credits back to your account a further month.

During our payment process we do show the breakdown of price, before and after VAT. This is shown clearly within the “Package” section at checkout for visibility before you confirm your transaction.

As you were not happy with the service provided by 192.com, we decided to return the payment back to you as a gesture of goodwill, because of the personal circumstances you mentioned.

As the payment had been made more than 6 months previously, PayPal would only let us transfer the money back to you directly, as they would not allow us to process a refund through their system.

Unfortunately, we have no control over PayPal charging a fee. We are sorry about the transaction fee of £0.79 which was applied by PayPal.

Rated 5 out of 5 stars

Very impressed by the service received today

I hadn't realised there was a fairly short time span with which you needed to use the credits purchased.
I had three unused, which had expired, Laura kindly reactivated them for me immediately, for which I was extremely grateful.

Date of experience: 31 January 2024

Rated 1 out of 5 stars

Avoid. Deceptive and unfair charges for info available from zoopla (free) and from land registry (for a fraction of their costs)

Avoid
Irrilevant historical information. Waste of time.
I needed to contact the previous owners of my neighbours for a boundary dispute.
I got much less info that is available for free from zoopla and for a fraction of the cost from land registry.

Furthermore, they behave in a deceptive way to gain an unfair advantage and unfair money: If you click twice on the same record, even within the same session, they charge twice the credits! To show twice in a row the same info? Really?

Date of experience: 26 August 2023

Reply from 192.com

Hello Luciano, please can you contact us through our email address feedback@192.com and put 'Trustpilot' in the subject line and we will be happy to look into this for you. Thanks.

Rated 5 out of 5 stars

Great customer service from Laura

Great customer service from Laura. Speedy, professional, informative and just a pleasure not to have a bot or an argument about, perhaps, my stupidity on negotiating the website. She made amends without quibble and I am really very impressed.

Date of experience: 22 February 2024

Rated 1 out of 5 stars

This database does NOT have any info on it!!

This is the biggest load of crap around!! They give an individuals name, make it look as if they have loads of info, but their database is all garbage!! I bought the background verification and literally came back with no results on everything!!!!

UPDATE: They responded saying that the money has been refunded...THAT'S A LIE!!! Their response was 2 days ago and they said as you cannot comment of the responses left on Trustpilot!

Date of experience: 30 August 2023

Reply from 192.com

Dear Kevin,
The Background Report data comes from a variety of public resources which include the Open Electoral roll, the Telephone directory, the Land Registry, Companies House, the Registry Trust, the Insolvency Service and Mortality data. We can only provide information where available.
The open electoral roll records will show a name, address and year the person was registered to vote at that address. If a current record isn’t shown it means the person had opted off the open electoral roll with their council. We do explain this in more detail under the FAQ’s on the 192.com Help pages.
The report built a profile around the information that was available for the name and address that you selected.
Our records show that the payment made for the report has been refunded back for you.
If we can offer any further help, please email us at feedback@192.com. Thanks.

Rated 1 out of 5 stars

Absolute waste of money

Absolute waste of money. only supplied out of date address and what anyone can find for free online

Date of experience: 12 March 2024

Reply from 192.com

Hello Barry, The records we display on 192.com are provided from the open electoral roll and show a name, address and year a person was registered to vote at that address.
This means we will show previous/historic electoral roll data provided to us over the years.
If a current record isn’t shown, it means that the person(s) concerned had opted off the open electoral roll when canvassed by their local council. Our Help pages explain this in more detail before and after registering to use our services. Thanks.

Rated 1 out of 5 stars

Absolutely useless

Absolutely useless

I made a purchase after the system showed a result for the name and post code I entered. after payment for a detailed report the information related to a person of the same name but a different address. daylight robbery

Date of experience: 13 December 2023

Reply from 192.com

Hello, please can you contact us through our email address feedback@192.com and put 'Trustpilot' in the subject line and we will be happy to look into this for you. Thanks.

Rated 5 out of 5 stars

Created an account

Created an account. Circumstances changed so didn't need the account. Emailed to ask that account be deleted. Within less than a hour, received a response that account had been deleted. Impressive service. 5 stars.

Date of experience: 11 December 2023

Rated 5 out of 5 stars

Customer service suprise.

I recently bought a report that didn't include the Electoral Roll information about someone, which was the information I had particularly wanted. 192 refunded my fee immediately without a quibble. You can't say fairer than that.

Date of experience: 07 February 2024

Rated 5 out of 5 stars

Great website…

Bought a 192 package for a name and address search, was a bit confused so called and spoke to their CS team. Great support to help me navigate my way through. Recommend them, great website and service team. L

Date of experience: 07 February 2024

Rated 5 out of 5 stars

Got myself in a muddle and was…

Got myself in a muddle and was scrambling to get out of a mild panic about data and security. Matt at 192 was out-standing in putting me straight and my mind at ease. What's the fee for peace of mind? De-Na-da! Thank you Matt, solid work :)

Date of experience: 20 February 2024

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About 192.com

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Find people, businesses and places in the UK with 192.com. Directory enquiries, a people finder, business listings and detailed maps with aerial photos

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